{"id":8922,"date":"2025-12-08T07:42:45","date_gmt":"2025-12-08T07:42:45","guid":{"rendered":"https:\/\/varsity-scholarship.com\/blog\/?page_id=8922"},"modified":"2025-12-11T08:50:37","modified_gmt":"2025-12-11T08:50:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/varsity-scholarship.com\/blog\/refund_returns\/","title":{"rendered":"Refund and Returns Policy 9 Elite"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"refund-and-returns-policy\"><strong>Refund and Returns Policy<\/strong><\/h2>\n\n\n\n<p><strong>Varsity-Scholarship.com<\/strong><\/p>\n\n\n\n<p>At Varsity Scholarship, we aim to ensure every customer has a smooth and reliable shopping experience. As an online store specialising in educational merchandise, office materials, school supplies, and digital learning resources, we follow fair and transparent practices in accordance with Australian Consumer Law. This Refund and Returns Policy outlines your rights and the steps to take if you need support with your order.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table of Contents<\/h2><nav><ul><li><a href=\"#refund-and-returns-policy\">Refund and Returns Policy<\/a><\/li><li><a href=\"#1-change-of-mind-returns-refund-and-returns-policy\">1. Change of Mind Returns &#8211; Refund and Returns Policy<\/a><\/li><li><a href=\"#2-faulty-damaged-or-incorrect-items\">2. Faulty, Damaged, or Incorrect Items<\/a><\/li><li><a href=\"#3-non-returnable-items-refund-and-returns-policy\">3. Non-Returnable Items &#8211; Refund and Returns Policy<\/a><\/li><li><a href=\"#4-digital-products-policy\">4. Digital Products Policy<\/a><\/li><li><a href=\"#5-returns-process-physical-products-only\">5. Returns Process (Physical Products Only)<\/a><\/li><li><a href=\"#6-refund-processing-time\">6. Refund Processing Time<\/a><\/li><li><a href=\"#7-exchanges-refund-and-returns-policy\">7. Exchanges &#8211; Refund and Returns Policy<\/a><\/li><li><a href=\"#8-order-cancellations\">8. Order Cancellations<\/a><\/li><li><a href=\"#9-contact-us\">9. Contact Us<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-change-of-mind-returns-refund-and-returns-policy\"><strong>1. Change of Mind Returns<\/strong> &#8211; Refund and Returns Policy<\/h2>\n\n\n\n<p>We understand that sometimes a product may not be what you expected. We accept change-of-mind returns within 20 days of the delivery date, provided the following conditions are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is unused, unopened, and in its original packaging<\/li>\n\n\n\n<li>All tags, labels, and accessories are included<\/li>\n\n\n\n<li>The product is in resalable condition<\/li>\n\n\n\n<li>Proof of <a href=\"https:\/\/automods.com.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">purchase is provided<\/a><\/li>\n<\/ul>\n\n\n\n<p>Once the return is approved and the item is received and inspected, we will issue a refund or store credit (shipping fees are non-refundable).<br>Customers are responsible for return shipping costs for change-of-mind returns.<\/p>\n\n\n\n<p><em>Note:<\/em> Digital products (eBooks, templates, PDFs, guides, downloadable resources) are non-refundable once accessed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-faulty-damaged-or-incorrect-items\"><strong>2. Faulty, Damaged, or Incorrect Items<\/strong><\/h2>\n\n\n\n<p>If you receive an item that is faulty, damaged, or not what you ordered, please notify us within 7 days of delivery.<\/p>\n\n\n\n<p>To assist us in resolving the issue quickly, include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A brief description of the problem<\/li>\n\n\n\n<li>Clear photos of the item and packaging<\/li>\n<\/ul>\n\n\n\n<p>Once assessed, we will provide a replacement, refund, or store credit, depending on your preference and product availability.<br>In these cases, all return shipping costs will be covered by us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-non-returnable-items-refund-and-returns-policy\"><strong>3. Non-Returnable Items<\/strong> &#8211; Refund and Returns Policy<\/h2>\n\n\n\n<p>For hygiene, copyright, or safety reasons, the following items cannot be returned unless they arrive damaged or defective:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital downloads (eBooks, templates, guides, PDFs)<\/li>\n\n\n\n<li>Opened pens, markers, art materials, and stationery consumables<\/li>\n\n\n\n<li>Clearance or final sale items<\/li>\n\n\n\n<li>Products damaged due to misuse, improper handling, or unauthorised modification<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-digital-products-policy\"><strong>4. Digital Products Policy<\/strong><\/h2>\n\n\n\n<p>All digital products sold on Varsity-Scholarship.com are delivered instantly via download link or email.<\/p>\n\n\n\n<p>To maintain digital rights security:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital products are non-refundable once the file has been sent or downloaded.<\/li>\n\n\n\n<li>If your file is corrupted or inaccessible, we will resend it or offer an <a href=\"https:\/\/varsity-scholarship.com\/blog\/scholarship-opportunities-elite\/\">alternative format<\/a> at no extra cost.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-returns-process-physical-products-only\"><strong>5. Returns Process (Physical Products Only)<\/strong><\/h2>\n\n\n\n<p>To request a return or refund, contact us at:<br>\ud83d\udce7 <strong><a>admin@varsity-scholarship.com<\/a><\/strong><\/p>\n\n\n\n<p>After your request is reviewed and approved, we will provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A return authorisation<\/li>\n\n\n\n<li>The correct return shipping address<\/li>\n\n\n\n<li>Instructions for packaging and sending your item<\/li>\n<\/ul>\n\n\n\n<p>Please ensure items are packaged securely. We recommend using a tracked postage service as we are not responsible for parcels lost in transit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-refund-processing-time\"><strong>6. Refund Processing Time<\/strong><\/h2>\n\n\n\n<p>Once the returned item is received:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspection typically takes 2\u20134 business days<\/li>\n\n\n\n<li>Approved refunds are processed within 3\u20137 business days<\/li>\n\n\n\n<li>Bank or payment provider processing times may take an additional 3\u201310 business days<\/li>\n<\/ul>\n\n\n\n<p>You will be notified by email once your refund has been issued.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-exchanges-refund-and-returns-policy\"><strong>7. Exchanges<\/strong> &#8211; Refund and Returns Policy<\/h2>\n\n\n\n<p>If you wish to exchange a product for a different item or variation, exchanges are available within 14 days, provided the item meets the same conditions as a change-of-mind return.<\/p>\n\n\n\n<p>If the replacement item is unavailable, we can offer store credit or a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-order-cancellations\"><strong>8. Order Cancellations<\/strong><\/h2>\n\n\n\n<p>Orders can be cancelled before dispatch for a full refund.<br>If the order has already been shipped, the standard returns policy applies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"9-contact-us\"><strong>9. Contact Us<\/strong><\/h2>\n\n\n\n<p>For returns, refunds, product concerns, or general enquiries, please reach out:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>admin@varsity-scholarship.com<\/a><\/strong><br>We aim to respond within 24\u201348 hours on business days.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Varsity-Scholarship.com At Varsity Scholarship, we aim to ensure every customer has a smooth and reliable shopping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8403,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8922","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/pages\/8922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/comments?post=8922"}],"version-history":[{"count":0,"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/pages\/8922\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/media\/8403"}],"wp:attachment":[{"href":"https:\/\/varsity-scholarship.com\/blog\/wp-json\/wp\/v2\/media?parent=8922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}